Friday, April 01, 2005

Verizon Faces $5,000 Fine for Each Virginia Directory Error

iWon Money & Investing

Verizon, one of the largest and most respected telephone directory publishers is in hot water in Virginia for the quality of their directories.

This article from Dow Jones, publishers of the Wall Street Journal documents the details.

Isn't it ironic that Verizon recently quadrupled the price they charge for directory assistance at the same time that they're in trouble for publishing inaccurate directories which force callers to dial directory assistance more often?

So many people question the value of the printed telephone directories, but I wonder how they would react if their business was no longer listed in print.


Blogger Gerry Screven said...

Certainly the continued errors with subscriber listings and the fallout consequences to both CLECs and independent publishers suggest a simple case of gross negligence if this problem has persisted since the late 1990's. Don't any of these people know any attorney's that know their way to the court house? If the only response Verizon would offer to the Wall Street Journal is dumb email denial, does anyone think they care. Hell, they are just another strong arm phone company that is worse than the AT&T that the government broke up for doing much less and with more concern.

9:35 PM  

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